What Is Chatbot? Why Are Chatbots Important?

Then, identify the touchpoints that could be improved by automating some aspect of the interaction – whether it’s through immediate answers from a chatbot, or triaging questions faster. Meant for communication, AI Chatbots and IT helpdesk chatbots engage with end-users only when a predetermined action occurs, like a user typing in a dialogue interface or… Continue reading What Is Chatbot? Why Are Chatbots Important?